Frequently Asked Questions

Frequently Asked Questions

Have a question? We've got answers. Browse our FAQs below — and if you don't find what you're looking for, feel free to contact us.

Orders & Shipping

How long does shipping take?

Shipping times vary depending on your location and the product. You'll receive a tracking number once your order has been dispatched.

Do you ship across Canada?

Yes! We ship to all provinces and territories across Canada.

Products

What age range are your ride-on vehicles suitable for?

Our vehicles are designed for a range of ages. Each product listing includes recommended age and weight limits — please check the product details before purchasing.

Are your vehicles safe?

Absolutely. Safety is our top priority. All vehicles in our lineup are selected for their build quality and safety features. Always supervise children during use.

Returns & Support

What is your return policy?

Please refer to our return policy page for full details on returns and exchanges.

How do I contact support?

You can reach our team at support@countrywheelz.ca. We respond within 48 hours.